Lib Convenience's fully autonomous micro-store

Leav case study, reproduced as published by Fidget's operating team (the same team behind Leav); the numbers below are Leav-era, not Fidget benchmarks.

The gap

Lib Convenience was founded to close a gap in everyday access to convenience items in a remote area of Northern Quebec, where the nearest alternative store was more than 30 minutes away. A local resident saw an opportunity to run a store profitably without staff on-site, serving a community of about 500 residents.

The autonomous format raised its own bar: the store had to stay secure and accessible around the clock with nobody present, on a budget that made sense for a small, isolated population. As published, other vendors were reluctant to take on a project this remote and this small.

The deployment

Leav's Scan & Go technology became the core of the store's operations, paired with configurable access control so only authorized customers could unlock the door. Shoppers use their phones both to get in and to scan and pay for items directly. Remote Lib employees are available during set hours for support, even though nobody staffs the location on-site.

• Scan & Go: shoppers unlock the store and check out entirely from their phones
• Configurable access control: signup and payment pre-authorization methods were tested to gate entry to authorized customers
• Remote assistance: Lib staff are reachable during set hours without being on-site

As published, the deployment took approximately two months from design to launch, during which Leav also coordinated with other vendors and built the access control software alongside the core checkout technology.

The results

• 82% of users rated the experience as highly satisfactory
• Approximately 86% local adoption after an initial adjustment period
• No downtime reported since launch, per the published case study

The last convenience store in the community closed down, leaving the inhabitants without nearby stores. Now, they can quickly find what they need, 24/7.

That quote is attributed to Camille Therrien, founder of Lib Convenience, in the original case study. The published account frames the deployment as a model other remote communities could replicate, though that framing describes Leav's own stated ambition for the format rather than a separate outcome measured after this piece was published.